Shopping Information
To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.
A: You can browse our product pages and use the room-size guide to choose the model that matches your space. Our support team is also ready to help you decide.
A: Yes, all AURA units purchased through our authorized partners include professional installation by certified technicians.
A: Absolutely. We offer fast, reliable delivery across all governorates.
Payment Information
A: We accept credit/debit cards, online payments, and cash on delivery in selected areas.
A: Yes, all payments are encrypted and processed through trusted, secure payment gateways.
A: Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.
A: Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.
A: Installment plans are available through select banks and payment partners during checkout.
Order & Returns
A: Order processing times may vary depending on the product and its availability. In general, we strive to process orders within 1-3 business days. However, during peak seasons or special promotions, processing times may be slightly longer.
A: After placing your order, you’ll receive a tracking link via SMS or email to monitor your shipment in real time.
Our return policy allows you to return eligible items within 14 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
A: Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or variant, please contact our customer support team for assistance.
A: Inform your customers about your brand. Make announcements, describe a product, or welcome customers to your store.