At AURA, we respect your privacy and are committed to protecting all personal information shared with us while using our website and services.
By accessing or using the AURA website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect certain personal information when you use the website or place an order, including:
- Full name
- Phone number
- Email address
- Billing and shipping address
- Order and purchase details
- Device, browser, and IP address information
We may also use Cookies and similar technologies to improve your browsing experience and personalize our services.
How We Use Your Information
Your information may be used for the following purposes:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Communicating regarding orders or customer support
- Improving website performance and user experience
- Sending promotional offers and marketing campaigns (with your consent)
- Protecting the website against fraud or unauthorized activity
Data Protection
AURA takes appropriate security measures to protect customer information against unauthorized access, alteration, disclosure, or destruction.
We do not sell, rent, or trade customer personal data to third parties for marketing purposes.
Sharing Information
Certain information may be shared only when necessary with:
- Shipping and delivery providers
- Online payment service providers
- Customer service and technical support teams
- Government or legal authorities, when legally required
This information is shared strictly to complete the requested services.
Product Information & Pricing Accuracy
We strive to ensure all information on the website is accurate and up to date. However, unintentional errors related to pricing, product specifications, or availability may occasionally occur.
AURA reserves the right to:
- Update or modify information at any time
- Refuse or cancel orders containing incorrect information
- Change prices or promotional offers without prior notice
Accounts & Passwords
Users may create accounts to simplify purchases and track orders.
You are responsible for maintaining the confidentiality of your account credentials, and we strongly recommend not sharing your password with anyone.
Cookies Policy
The AURA website uses Cookies to improve website functionality and enhance the user experience, including:
- Saving user preferences
- Improving browsing performance
- Analyzing website traffic and usage
- Personalizing content and promotions
You may disable Cookies through your browser settings, though some website features may become limited.
Electronic Payment Policy
For online card payments:
- Orders will be delivered to the registered shipping address
- Identity verification may be required upon delivery
- Refunds are processed according to the approved return and refund policy
Shipping & Delivery
- Orders are delivered within the estimated delivery timeframe shown during checkout
- Customers are responsible for providing accurate shipping information
- A signature may be required upon delivery to confirm receipt and product condition
User Rights
You have the right to:
- Access your personal information
- Update or correct your account details
- Request the deletion of your data where applicable
- Unsubscribe from marketing communications
Updates to This Privacy Policy
AURA may update this Privacy Policy periodically to reflect legal, operational, or service-related changes. Continued use of the website constitutes acceptance of any updates.