At AURA, we are committed to providing a smooth, reliable, and professional delivery experience to ensure your air conditioner arrives safely and in excellent condition.
- Air conditioners are delivered within the estimated timeframe confirmed during the order process.
- Air conditioners are delivered within the estimated timeframe confirmed during the order process. Delivery within Cairo & Giza takes approximately 3–5 business days from order confirmation. Delivery timelines may vary depending on the customer’s location and product availability.
- Customers are responsible for providing accurate shipping details and contact information to avoid delays.
- Our team may contact the customer prior to delivery to confirm delivery arrangements.
- Delivery service includes transporting the product to the agreed delivery address during checkout.
- If delivery cannot be completed due to incorrect information or customer unavailability, re-delivery fees may apply.
- Customers are advised to inspect the product carefully upon delivery before signing the receipt.
- Customer signature upon delivery confirms that the product was received in good condition with all included accessories.
Return & Exchange Conditions
- Proof of purchase is required, such as an invoice or order number.
- The product must be returned in its original condition with all accessories and original packaging.
- Any shipping damage or missing items must be reported to customer service within 24 hours of delivery.
- All return and exchange requests are subject to technical inspection before final approval.
- Requests may be rejected if the issue is caused by misuse, improper installation, or non-compliant operating conditions.
Return Policy
- Air conditioners may be returned within the applicable period in accordance with consumer protection regulations.
- Refunds are processed using the same payment method used during purchase.
- Refund processing may take up to 30 business days depending on bank or payment provider procedures.
- Shipping, installation, or dismantling fees may be deducted where applicable.
Exchange Policy
- Products may be exchanged in cases of confirmed manufacturing defects or if the delivered item does not match the order.
- Any price difference between models will be charged or refunded accordingly.
Warranty Policy
The warranty does not cover damages or malfunctions resulting from:
- Misuse or improper operation
- Installation by unauthorized personnel
- Maintenance outside authorized service centers
- Electrical connections that do not meet technical specifications
The warranty becomes void if the product warranty seal or serial label is removed or damaged.
Important Notes
- Customers should ensure that electrical requirements and installation conditions are properly prepared before operating the unit.
- To maintain warranty coverage, installation must be completed by an authorized technician.
- Customer signature upon delivery confirms acceptance of the product condition and included accessories.